Frequently Asked Questions

What is so special about Honea Rose custom couture collectible dolls? . . .

Each doll is made by hand and each dress, doll and accessories is unique.

What are my payment options? . . .

We accept different types of payments mainly via PayPal, however you do not need a PayPal account to place and order.

How long does it take to receive my doll? . . .

Please allow 2-3 weeks from creation to receipt for the dolls in all of the collection with exception to the Honea Rose custom couture and orders of 5 or more dolls. Custom dolls and larger orders can take from 4- 6 weeks.

How much is shipping? . . .

Honea Rose dolls ship worldwide however, shipping is only free for deliveries in the US addresses only.

Can my dolls be played with?. . .

These dolls are designed to be collectibles and are not designed for play.

Can the dolls’ hair be styled?. . .

Yes. You can restyle your dolls’ hair however please do not use heat styling tools

Will my doll look exactly like the photos? . . .

Because the dolls are made by hand there may be slight differences in the look of your doll.

Can I get a discount for bulk purchases? . . .

Purchases of 6 dolls or more qualify for a 10% discount.

What if a doll is sold out?. . .

Please check back as the inventory will be replenished on a regular basis.

Do you sell the doll clothing separately?. . .

We do not sell the outfits on their own.

Can I remove the dolls accessories?. . .

No the accessories are not removable.

What is your policy on returns and exchanges?. . .

We do not exchange the dolls, however returns for damage not as the result of shipping will be given. Please provide a photograph of the doll and a description of the damage.

Can stock dolls be customized?. . .

Yes, but the price will reflect custom couture prices.

Do you have embroidery services?. . .

We do not have embroidery services at this time. Please check back with us.

Why are my dolls’ shoes different than what is on your website?. . .

Doll shoes vary, based on availability.

Can I order a stock doll with just earrings or no jewelry at all?. . .

Yes, please let us know by email if you would like to modify the amount of jewelry.

For any other inquiries please contact us.