Frequently Asked Questions
What is so special about Honea Rose custom couture collectible dolls? . . .
Each doll is made by hand and each dress, doll and accessories is unique.
What are my payment options? . . .
We accept different types of payments mainly via PayPal, however you do not need a PayPal account to place and order.
How long does it take to receive my doll? . . .
Please allow 2-3 weeks from creation to receipt for the dolls in all of the collection with exception to the Honea Rose custom couture and orders of 5 or more dolls.
Custom dolls and larger orders can take from 4- 6 weeks.
How much is shipping? . . .
Honea Rose dolls ship worldwide however, shipping is only free for deliveries in the US addresses only.
Can my dolls be played with?. . .
These dolls are designed to be collectibles and are not designed for play.
Can the dolls’ hair be styled?. . .
Yes. You can restyle your dolls’ hair however please do not use heat styling tools
Will my doll look exactly like the photos? . . .
Because the dolls are made by hand there may be slight differences in the look of your doll.
Can I get a discount for bulk purchases? . . .
Purchases of 6 dolls or more qualify for a 10% discount.
What if a doll is sold out?. . .
Please check back as the inventory will be replenished on a regular basis.
Do you sell the doll clothing separately?. . .
We do not sell the outfits on their own.
Can I remove the dolls accessories?. . .
No the accessories are not removable.
What is your policy on returns and exchanges?. . .
We do not exchange the dolls, however returns for damage not as the result of shipping will be given. Please provide a photograph of the doll and a description of the damage.
Can stock dolls be customized?. . .
Yes, but the price will reflect custom couture prices.
Do you have embroidery services?. . .
We do not have embroidery services at this time. Please check back with us.
Why are my dolls’ shoes different than what is on your website?. . .
Doll shoes vary, based on availability.
Can I order a stock doll with just earrings or no jewelry at all?. . .
Yes, please let us know by email if you would like to modify the amount of jewelry.